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Families Stranded For Two Days By Thomas Cook

Tuesday November 1, 2011

Families Stranded For Two Days By Thomas Cook

220 Thomas Cook passengers were left stranded on Lanzarote by the holiday company for two days last week. As both their scheduled flight and a replacement flight were grounded at Arrecife Airport by technical difficulties on Thursday and Friday.

Hundreds of Thomas Cook customers endured a half term holiday nightmare last week, as their stay on Lanzarote became unexpectedly extended by two days. After tour operator Thomas Cook bungled their return flights to the UK.

Originally the passengers were meant to return to East Midlands airport on Thursday, but that flight was grounded and cancelled d as the result of a fuel leak. When the passengers returned to the airport on Friday their replacement flight was also cancelled, with Thomas Cook citing a technical fault.

As a result angry passengers threatened to stage a sit in at the terminal, a plan that was only thwarted by threat of arrest. After which they returned to their hotels. To top off their experience the 220 passengers finally departed the island on Saturday, but only after their flight were delayed by a further hour.

Reports in the national press suggest that irate passengers were given nothing more than €6 vouchers during their lengthy wait at Arrecife airport. Whilst some families with small children were running low on both baby milk and nappies. A Thomas Cook spokesperson apologised for the double delay and thanked passengers for their patience.

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