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Jet2 and CAA in Passenger Rights Dogfight

Monday March 23, 2015

Jet2 and CAA in Passenger Rights Dogfight

Low cost carrier Jet2, which operates regular flights to Lanzarote, stands accused of flying in the face of EU enshrined passenger rights by the Civil Aviation Authority, who have announced enforcement action against the Yorkshire based company, along with Aer Lingus and Wizz Air after a six month review of airline compensation policies.

Jet2 offer low cost flights to Lanzarote from Belfast, East Midlands, Glasgow, Leeds, Manchester and Newcastle as well as a range of hotel and self catering holidays. And is one of a number of budget operators competing for the business of both independent travelers and package holidaymakers on these routes.

The CAA carried out their review in order to ensure that all airlines provide correct and appropriate support to travelers who are subjected to delays or cancellations in accordance with current EU law, including the payment of adequate compensation and the provision of clear information about passenger rights.

As a result most airlines implemented voluntary changes to their procedures, but according to the CAA Jet2 has yet to satisfy the regulator that they are fully compliant on either of these key points - and as a result could now face the prospect of a court order.

Andrew Haines, chief executive of the CAA stated: "Airlines are well aware of the support they must provide when there is disruption and passengers have every right to be disappointed that a small number of airlines are not complying with the Court of Appeal rulings and continue to let people down in this way ".

Jet2 however have strongly refuted the CAA allegations, claiming that they are already paying adequate compensation to flyers delayed by technical faults.

Jet2 do have some ‘previous’ on passenger rights issues. Most notably culminating in the case of Ronald Huzar, who, in a landmark ruling last year, won compensation for a 27 hour delay after the airline claimed that an unforeseeable technical fault nullified any payout.

At this stage no enforcement action has been taken by the CAA and Jet2 have stated that they expect the matter to be resolved during further mandatory consultations with the regulator.

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