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THOMAS COOKED Passengers Stew In Three Hour Delay

Monday July 9, 2018

THOMAS COOKED Passengers Stew In Three Hour Delay

Manchester bound Thomas Cook passengers were forced to ensure a three hour delay on board their roasting hot airplane last Thursday evening as a technical issue left them stranded on the tarmac at Lanzarote’s Arrecife airport.

Flight MT1499 was due to depart at 20.20, but boarding was delayed until 23.15. When passengers were then informed that a technical issue had been identified which would further delay take off – a wait that then went on for three more hours.

Conditions on board quickly deteriorated in the absence of air condition and functioning toilets, resulting in boiling hot temperatures which induced vomiting in younger children and panic attacks. 

According to a Thomas Cook spokesperson 'Flight MT1499 from Lanzarote to Manchester was delayed due to a technical issue and although all efforts were made to get customers on their way as soon as possible, it is clear to me that our customers endured unacceptable temperatures on board and for that I am very sorry. Customer welfare should always be at the heart of our decision making and I have begun an urgent review with all concerned, including our partner airlines who lease aircraft to us, into why the policies and procedures that we have in place for scenarios like this were not fully followed on this occasion.'

All passengers on board the flight are reported to have been offered 442 pounds each in compensation.

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